Legal
Refund Policy
Effective:
This page explains when a purchase of Repartee minutes from PT Suprika Teknologi Indonesia can be refunded, how to ask, and how long the money takes to come back. The Indonesian version prevails if the two differ.
In short
- Unused paid minutes can be refunded within 7 days of purchase.
- Used minutes and free trial minutes cannot be refunded.
- Money goes back through the original payment method or by bank transfer within 14 business days.
- Paid minutes never expire, so there is no rush to use them.
What can be refunded
Unused minutes from a purchase, if we receive your request within 7 calendar days after that purchase's payment was confirmed. If some minutes from that purchase were already used, the refund is proportional to the unused minutes.
What cannot be refunded
- Minutes already used in live sessions.
- Free trial minutes for new accounts.
- Purchases older than 7 days from payment.
- Minutes forfeited for breaking the Terms of Service.
How to ask for a refund
Email support@repartee.cloud from your account address. Include the order number (shown in your purchase history in the dashboard) and a short reason. If the money must go back by bank transfer, we will ask for the bank name, account number, and account holder name.
We check the remaining minutes from that purchase and reply with the amount to be refunded.
Timing and method
Once a refund is approved, that purchase's minutes are removed from your balance. The money goes back through the original payment method when the payment channel (via Duitku) supports it, or by bank transfer to an account in your name, within 14 business days.
If the service closes
If Repartee shuts down entirely, unused paid minutes are refunded proportionally, without the 7-day limit.
Contact
Questions about refunds: support@repartee.cloud. Address: PT Suprika Teknologi Indonesia, Jl. Majelis No. 24, RT 003/RW 005, Jakarta Barat, DKI Jakarta 11620, Indonesia.